Refund & Cancellation Policy

Refund Policy

At SHL BAGS, our aim is to provide 100% satisfaction to our customers. If for any reason you are not satisfied with the product, we are here to help.

Following are the details of the return policy that is applicable for all the items sold on SHL BAGS.

Product Type: Bags

Return Period: Within 7 days of parcel received

Please return your purchase in its original packaging with all the parts and freebies with your original receipt for a refund. Please make sure that the product(s) are properly packed when you are returning it.
If any or all the products that were originally part of an order placed using a coupon or offer are returned then the coupon code/offer will no longer be applicable on the order. The benefit of the coupon/offer will also not be included in the refund. If the product(s) returned are part of any free offer such as Buy 2 get 1 free or Buy 1 get 1 free, all the products related to the offer have to be returned, as they have been purchased as part of a group offer.

Products purchased from Offline Stores shall only be returned at the Stores. No returns of products purchased through the Offline Stores shall be accepted online through the website.

How does Returns work?
To be eligible for a return, your item must be unused and in the same condition that you received it.
It must also be in the original packaging. (You will be responsible for paying for your own shipping costs for returning your item.)
Once the product is received in our facility, we will refund you via online in your account within 2 Working Days.
You may contact our Customer Care Department at +91 9702428335 or shoot us an email at

Wrong or Damaged Order:
While these cases are extremely rare, however, if you do receive a wrong or a damaged product,
please ensure that you contact our Customer Care Department at +91 9702428335
or shoot us an email at within 72 hours of receiving the product.

Courier Charges will be paid back to you once received your Parcel. (Per Kg 40/- Refundable in within Mumbai & 50/- for outside Mumbai & 60 for out of Maharashtra.)

Cancellation Policy

Our cancellation policy is as follows:

- Orders can be canceled or changed on same day before 3 PM.
- We dispatch parcels daily at 3 PM.
- If your order has not been dispatched, you can still cancel it.
- Customer satisfaction is important to us, so we strive to accommodate any changes or cancellations before the dispatch time.
- In Case of online payment, we will refund you via online in your account.

  • Send your order back to us at:

  • Sheetal Bags

T-20, Jai Mata DI Compound,
Kalher, Bhiwandi-421302

State Name: Maharashtra,

Mob. 9702428335